Illustration for The Reluctance to Fire Is a Feature and a Flaw

The Reluctance to Fire Is a Feature and a Flaw

The reluctance to fire outside of sales is rooted in real costs — long searches, team disruption, and genuine optimism about people's potential. But culture, practice, and the willingness to separate someone's potential from business reality are what determine whether leaders act at the right speed.
Leave Every Interaction Better Than You Found It

Leave Every Interaction Better Than You Found It

In every interaction, every meeting, every one-on-one, there's an opportunity to add value — even when the subject matter isn't your strength. The leaders who leave every room better than they found it aren't the smartest people present; they're the ones who make the room smarter.